In our third episode we sit down with Lisa Peacock, Head of Business Assurance Managers (BAMs). Hosted by Nick Terry, this episode takes us through Lisa’s impressive 20-year journey with MI, the vital role of BAMs and much more.
A 20-Year Journey with MI
Throughout the episode, Lisa shares her experiences and the evolution of the company over the years. She highlights how these experiences have shaped her approach to business assurance.
The Role of Business Assurance Managers
Lisa explains the responsibility of BAMs, underlining the significance of quality, integrity and the reputation of MI. Alongside working closely with advisers to provide support and guidance, ensuring that clients receive the best possible service.
Consumer Duty
We couldn’t talk about quality without mentioning Consumer Duty. This episode emphasises the importance of putting the consumer at the heart of everything, the cornerstone of MI’s values and operations.
Valuing Quality and Relationships
Lisa’s passion for quality and relationship-building is evident throughout the conversation. She talks about how MI concentrates on building strong, lasting relationships with both clients and advisors.
Love of the Lake District
We learn about Lisa’s personal interests outside of her professional life. A lover of the Lake District, Lisa shares her goal of completing all 214 Wainwright walks.
New Episodes
New Mortgage Intelligence Podcast episodes are exclusively available on our adviser portal (Broker Zone). After an exclusive period, you can listen to them on our website.
If you are interested in joining our Network – Contact us.