Compliance Manager

Location: Bournemouth / Hybrid

Salary: Competitive

Job Reference Number: MIH190624

Overall Responsibility:

To closely support the Head of Compliance in providing assurance to Mortgage Intelligence Holdings (MIH) that we, and our Appointed Representatives (ARs), adhere to the required regulatory standards set by the Financial Conduct Authority (FCA) and deliver good outcomes for our customers.

The role will report directly into the Head of Compliance and will involve the day to day management of the compliance team.


Key Responsibilities:

  • Oversee the operation of the Compliance Team, providing guidance and instruction to the team through proactive decision making
  • Carry out people management duties for direct reports, including regular 1:1’s, appraisals and team meetings
  • Support the provision of relevant training and development of the Compliance Team
  • Provide the Head of Compliance with regular support on all compliance related matters and deputise as required
  • Proactively consider opportunities to enhance client outcomes within MIH, assisting in the ongoing development of the compliance function and control frameworks
  • Produce and analyse management information to identify areas of customer and business risk
  • Manage and provide advice relating to the remediation of risk events and/or compliance breaches
  • Lead on relevant compliance related 2nd/3rd line audit work and ensure any actions are implemented within agreed timescales
  • Prepare regular, timely and relevant reports for the Board and other Committees, including recommendations for addressing any weaknesses identified across the business
  • Contribute towards the networks ongoing Consumer Duty obligations, considering these in all actions and decisions that are taken
  • Work closely with key business areas and stakeholders across the business, in particular the Network Quality Manager and Head of Business Assurance Managers, to implement MIHs agreed approach to compliance related matters
  • Regularly attend and contribute to a range of internal and external meetings on compliance related matters
  • Provide the Head of Compliance with regular updates on key risks and emerging issues from within the Compliance Team
  • Maintain a good industry and technical compliance knowledge, assuming responsibility for own personal development
  • Carry out ad hoc tasks as may be delegated to you by the Head of Compliance, as required by the business


Key Skills and Experience:

  • Strong relevant experience of Compliance roles within the financial services industry (ideally intermediary mortgage and insurance firms but other similar experience could be considered)
  • Experience of managing, motivating and developing teams
  • Proactive and willing to take responsibility for improving efficiency and accountability within the team
  • Strong understanding of MCOB, ICOBS, DISP, data protection and money laundering regulations, and of associated regulatory expectations
  • Ability to make decisions regarding the severity of issues and implement appropriate actions to mitigate them
  • Ability to identify root causes and define and shape appropriate improvement plans
  • Ability to lead by example in order to create an effective working environment.
  • Excellent written and verbal communication skills, to enable clear and insightful reporting to senior management
  • Excellent attention to detail
  • Strong IT skills