Compliance Support

Location: Bournemouth (Hybrid)

Salary: Competitive

Job Reference Number: CS180424

Overall Responsibility:

To assist the Head of Compliance (HOC) in providing assurance to Mortgage Intelligence Holdings (MIH) that Appointed Representatives (ARs) and internal departments adhere to the required regulatory standards set by the Financial Conduct Authority (FCA) in order to deliver good outcomes for our end customers.

Key Responsibilities to include:

  • Encourage and provide an initial point of contact where AR’s and internal staff can seek advice and guidance on compliance related matters
  • Play a key role in contributing to the networks Consumer Duty obligations, considering these obligations in all actions and decisions that are taken
  • Liaise with all departments, including Business Assurance Managers (BAMs), Business Assurance Team (BAT) and Authorisations, to identify areas of customer and business risk that require amendment/improvement in compliance controls
  • Approve financial promotions for ARs and internal departments to ensure that they are clear to customers and in line with FCA rules
  • Review and approve prospective introducers to AR firms, considering the potential risks that they can pose to the business
  • Undertake Fitness & Propriety checks on AR firms, analysing the results to assess risk and put in place ongoing monitoring as appropriate
  • Undertake welcome calls to new network members introducing them to the compliance team and giving a brief oversight of requirements
  • Review AR Incentive Schemes annually and undertake monitoring of adherence to these as appropriate on a quarterly or six-monthly basis
  • Assist in provision of data for AR Regime monitoring as appropriate
  • Maintain, and update where required, appropriate materials in relation to compliance documentation. This includes compliance checklists, procedures and other compliance related forms
  • Contribute to the promotion and delivery of good customer outcomes across the business, ensuring that customers are at the heart of everything that we do
  • Consider the potential vulnerabilities of customers when providing input into the procedures, requirements and activities of the compliance team
  • Issue compliance bulletins as and when required
  • Keep abreast of all changes in the market and share appropriate information with the compliance team, BAMs, BAT and ARs
  • Produce and analyse management information to identify areas that may lead to poor customer outcomes. To include production of monthly and quarterly compliance data to assist Board Report production
  • Provide assistance with customer complaint management as required, including liaison with the complainant, ARs, PI insurers, solicitors and the Financial Ombudsman Service
  • Carry out ad hoc tasks as may be delegated to you by your line manager as required by the business







  • CeMap or equivalent qualification



  • Good understanding of the FCA Mortgage and Insurance rules
  • Practical knowledge of the mortgage and insurance markets






  • Customer focussed outlook
  • Excellent oral and written communication skills
  • Excellent listening and observation skills
  • High level of accuracy and attention to detail
  • Strong IT skills and ability to analyse data
Personal Attributes





  • Professional approach and appearance
  • A confident but calm manner
  • Ability to manage time effectively and prioritise work within set timescales
  • Ability to handle difficult situations/circumstances and resolve issues in a timely manner
  • A flexible and adaptable attitude